Frequently Asked Questions

FAQ Answer Image
Drop Point/ Courier Point – Visit our nearest drop points. Place your items on the counter and make an order. Our admin will proceed to weigh and wrap your parcel as you fill in the consignment note’s information. Then your parcel will proceed for sorting.

FAQ Answer Image
As a VIP member, you are entitled to do bulk ordering, massive invoice searches, convenient Electronic-Way Bill (EWB) registering, pick-up services, cheaper price rates, etc. Join our family!

FAQ Answer Image
Gross/Actual weight: Exact weight of parcel including (packaging).

Volumetric/Dimensional Weight: Measure according length, width and height of the parcel.

Shipping large or irregular shaped items can be influenced by the amount of space it occupies (volumetric weight) rather than the actual weight.

Volumetric weight is calculated by Length (cm) x Width (cm) x Height (cm) / 6000 = Kilograms Length is defined as the longest side of the package. Height is the shortest side of the package.

For International Shipping, Volumetric charges = (L x W x H) cm / 5000 Maximum Dimension: 300cm (L + W + H), with the greatest dimension not exceeding 150cm.

volumetric weight

Actual weight and volumetric weight are considered in the actual shipping cost whichever is higher.

FAQ Answer Image
J&T Express is a courier express company that provide fast pick-ups and delivery services. J&T Express's tagline "Express Your Online Business" positions our brand as the core of e-commerce express.

J&T Express aims to expand with our e-commerce business partners worldwide making a revolution to the e-commerce courier express industry.

With our highly-advanced technology tracking system, you can easily keep track of your shipment directly via our website at www.jtexpress.my or in the app by downloading J&T Express Malaysia in Google Play Store or Apple Store.

You can also request for a pick up the order from the seller and deliver it to the buyer.

FAQ Answer Image
Yes, J&T Express operates 365 days a year. We also deliver on weekends and public holidays. Once in four years, we operate 366 days a year.

FAQ Answer Image
You may make a pick up order at www.jtexpress.my, via Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store to arrange pick up service and a dispatcher will arrive at the premise to pick up your parcel. Parcel packaging and delivery fee is made at the sender’s premise.

FAQ Answer Image
Yes, J&T Express provides pick up services. T&C applied.

You may make a pick up order at www.jtexpress.my, via Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store to arrange pick up service and a dispatcher will arrive at the premise to pick up your parcel. Parcel packaging and delivery fee is made at the sender’s premise.

FAQ Answer Image
Additional surcharge of RM5 per trip (excludes 6% SST) is required for unlimited amount of pick-up parcel. Free pick-up service for J&T Express VIP members only.

FAQ Answer Image
  1. Single parcel dimensional weight limit:
    1. Longest length must not more than 150cm.
    2. Length + Width + Height must not more than 300cm.
  2. Single parcel actual weight limit is 70kg.
  3. International shipping:
    1. Single parcel dimensional weight limit: 35kg

FAQ Answer Image
Yes. You may contact us at our 24-hours hotline service at 1300-80-9000 to arrange for a self-collection.

FAQ Answer Image
J&T Express delivery time frame can be found at here.

FAQ Answer Image
Please note that deliveries within Peninsular will take an estimate between 2-3 days. For deliveries across the Peninsular takes an estimate of 2-5 days depending on airline’s schedule and custom clearance process.

FAQ Answer Image
J&T Express will attempt delivery to the delivery address stated in the shipping label. If the buyer is uncontactable, J&T Express will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, J&T Express has attempted three deliveries and still failed, J&T Express will proceed to return the parcel to seller.

FAQ Answer Image
Just simply walk into our nearest Drop Points or Collection Points closes to you. Our outlets can be found here. You can also make orders via Facebook @ J&T Express – Malaysia, WeChat - J&T Express Malaysia.

FAQ Answer Image
You may visit our website at www.jtexpress.my or download the J&T Express Malaysia application on Google Play Store and Apple Store.

FAQ Answer Image
You may trace and track your parcel at Trace and Track page or download our J&T Express Malaysia application in Google Play Store or Apple Store.

FAQ Answer Image
Yes, we do provide Cash on Delivery services with T&C applied.

COD – COD is a system where the receiver pays for the goods or service fees upon parcel arrival.

FAQ Answer Image
Yes, we do provide Delivery Fee On Delivery services with T&C applied.

DFOD – DFOD is a system where the receiver pays for the delivery fees upon parcel arrival.

FAQ Answer Image
Smart order is an e-method to place order via website, Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store

FAQ Answer Image
There are approximately 350 Drop Points and 80 Collection Points nationwide, you may go to the nearest Drop Point to deliver your parcels, call our customer service hotline or place order via website, Facebook @ J&T Express – Malaysia, WeChat account J&T Express Malaysia or download our app J&T Express Malaysia via Google Play Store or Apple Store and drop off your shipment at our branch. J&T Express drop off service points and Collection Points can be found here.

FAQ Answer Image
You may contact us at our 24-hours hotline service at 1300-80-9000 or chat up with Cory in our website.

FAQ Answer Image
For the latest J&T Express news and promotions, you may visit us at www.jtexpress.my or via our social media platform i.e. Facebook, J&T Express – Malaysia and Instagram, @jtexpressmy.

FAQ Answer Image
You may contact us at our 24-hours hotline service at 1300-80-9000.

FAQ Answer Image
You may contact our 24 hours customer service hotline at 1300-80-9000 or e-mail to support@jtexpress.my. We will hear you.

FAQ Answer Image
Kindly contact Shopee Customer Service Team via Shopee App or website: https://shopee.com.my/

You may select "Chat Now" for Live Chat or "E-mail" channel to check for your parcel status.

Do remember to include your Shopee username and a short statement about your query in order for the team to serve you in a more efficient manner. Thank you very much for your cooperation.

FAQ Answer Image
  1. Drop Point (DP)
    • Owned by J&T Express Malaysia.
    • Parcel collection is applicable in all outlets.
    • *Drop-off is applicable in all outlets.
    • Pick-up service available from all outlets
    • VIP registration applicable in all outlets.
  2. Courier Point (CP)
    • J&T Express Malaysia’s agents.
    • Runs its own business alongside with J&T Express services.
    • Parcel collection is applicable in all CP outlets.
    • *Drop-off is applicable in all CP outlets.
  3. Premium Courier Point (PCP)
    • J&T Express Malaysia’s authorised exclusive partners.
    • To providing similar J&T Express Malaysia’s DP services.
    • Parcel collection is applicable in all outlets.
    • *Drop-off is applicable in all PCP outlets.
    • Pick-up service is only available at specific locations.
    • VIP registration applicable in all outlets.


*Drop-off corporate partners are Shopee, MyParcelAsia, EasyParcel, etc.