• Exercise independent judgment to make appropriate claims arbitration decisions and determinations.
• Utilize conflict resolution and mediation skills to liaise with external customers and internal departments regarding claims.
• Manage assigned daily tasks related to Claims & Arbitration, ensuring timely processing within the given turnaround time (TAT).
• Conduct investigations, verifications, and checks on claims and arbitration cases, adhering to company policies and standard operating procedures.
• Handle claims and arbitration complaints/appeals, providing appropriate solutions and resolutions within the stipulated timeframe to external customers and internal departments.
• Forward valid claims/arbitration cases to the finance department for payment or fine processing.
• Maintain accurate records and prepare necessary documentation, including correspondence, reports, and analysis, as required.
• Safeguard confidential claims and arbitration-related information, including customer and company data, across all platforms.
• Prepare and submit daily, weekly, or monthly reports as required.
• Stay updated on company products and policies; conduct training sessions or briefings for team members when necessary.
• Expedite urgent claims or arbitration cases by coordinating with relevant parties as needed.
• Assist superiors in monitoring daily operations and team performance.
• Perform ad hoc tasks or additional duties as assigned by the superior.

Job Requirements:

• Excellent verbal and written communication skills with a professional approach.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong negotiation, decision-making, problem-solving, and analytical skills.
• Minimum one year of experience in claims or arbitration handling.
• Bachelor's degree in any related field.

Interested candidate please email your resume to career@jtexpress.my

We regret only shortlisted candidate will be notified.