Job Description:-

• A. Quality Monitoring & Audit
• Monitor key quality indicators such as delivery timeliness, success rate, loss & damage, and complaint rate
• Conduct regular site audits for outlets
• Check compliance with SOP and operation process
• Prepare quality inspection reports and follow up on rectification actions
• B. Process Compliance & SOP Implementation
• Ensure all branches and operation teams strictly follow company SOP and quality standards
• Identify non-compliance behavior and issue corrective action notices
• C. Problem Analysis & Improvement
• Investigate operational abnormalities such as missing parcels, delay, damage and misrouting
• Track corrective and preventive actions to avoid repeated issues

Job Requirements:-

• Diploma or Degree in Logistics, Supply Chain, Business, Quality Management or related field
• Experience in express/logistics/warehouse/quality role preferred
• Fresh graduates are also encouraged to apply
• Good data analysis and reporting ability
• Strong attention to detail and problem-solving ability
• Familiar with Excel / quality analysis tools
• Good communication and coordination skills
• Able to travel for site audit when required
• Responsible, proactive and able to work independently
• Able to work under pressure and tight timelines

Interested candidates, please email your resume to cherriengoe@jtexpress.my.

We regret that only shortlisted candidates will be notified.