Does J&T Express operates everyday?
Yes, we operate 365 days a year including weekend and public holidays.
May I know how can I check the shipping price rate?
You may visit our website at www.jtexpress.my or download the J&T Express (Malaysia) application on Apple Store and Google Play Store.
Where can I provide feedbacks, suggestions or complaints?
You may contact our 24 hours customer service hotline at 1300-80-9000 or e-mail to [email protected]
Where should I send my parcels to if I want to make a delivery?
There are approximately 300 drop points nationwide, you may go to the nearest drop point to deliver your parcels, call our customer service hotline or visit our website and applications to take order and sent your shipment.
Who should I ask for if I need to deliver my parcels or documents?
You may contact our call centre hotline 1300-80-9000, visit our website at www.jtexpress.my or download J&T Express (Malaysia) application at Google Play Store or Apple Store to deliver your parcels.
If a recipient not at home, what will be the package / parcel status?
We will arrange delivery service for a maximum of 2 times, if the parcel is delivery unsuccessful, the parcel will be placed safely in our drop point temporarily.
Pick Up services:
Does the pick-up service require additional fees?
J&T Express doorway pick-up service is free of charge for locations that are covered by our pick-up coverage area.
How to order / pick-up service?
We have multiple platforms for the pick-up service order via our, 1. J&T Express Malaysia App, 2. our official website at www.jtexpress.my, 3. VIP platform, 4. Call our 24 hours customer service hotline 1300-80-9000.
Does the pick-up have the minimum or maximum required weight?
1. Single parcel dimensional weight limit:
a) Longest length must not more than 150cm.
b) Length + Width + Height must not more than 300cm.
2. Single parcel actual weight limit is 70kg.
3. Dimensional weight formula remains- Length (CM)*Width (CM)*Height (CM)/6000.
4. Weight of calculating shipping fee remains- Actual or Dimensional Weight, whichever higher.
5. For air freight shipments, the maximum weight is 35kg or dimension to be less than 90cm x 90cm x 90cm.
How can i track my track the airway bill number and parcel's status?
You may visit our website at www.jtexpress.my or download the J&T Express (Malaysia) application at Apple Store and Google Play Store to track your parcel and airway bill by simply keying in the numbers stated on the airway bill.
Cooperate / VIP account:
How can I create an account for cooperate / VIP account?
You may contact us via our customer service hotline 1300-80-9000 or 03-92129660, email to [email protected] or visit us at your nearest drop point. We will assist you with the VIP account registration process.