Question 1

What is J&T Express?

Accepted Answer

J&T Express is a courier express company that provide fast pick-ups and delivery services. J&T Express's tagline "Express Your Online Business" positions our brand as the core of e-commerce express.   J&T Express aims to expand with our e-commerce business partners worldwide making a revolution to the e-commerce courier express industry.

With our highly-advanced technology tracking system, you can easily keep track of your shipment directly via our website at www.jtexpress.my or in the app by downloading J&T Express Malaysia in Google Play Store or Apple Store.

You can also request for a pick up the order from the seller and deliver it to the buyer.

Question 2

What is the volumetric charges of J&T Express?

Accepted Answer

Shipping large or irregular shaped items can be influenced by the amount of space it occupies (volumetric weight) rather than the actual weight.

Volumetric weight is calculated by Length (cm) x Width (cm) x Height (cm) / 6000 = Kilograms
Length is defined as the longest side of the package. Height is the shortest side of the package.

Actual weight and volumetric weight are considered in the actual shipping cost whichever is higher.

Question 3

Does J&T Express deliver on weekends?

Accepted Answer

Yes, J&T Express operates 365 days a year. We also deliver on weekends and public holidays. Once in four years, we operate 366 days a year.

Question 4

Can I order a pick-up service from J&T Express?

Accepted Answer

Yes, J&T Express provides pick up services. Please call 1300-80-9000 to arrange for a pick-up service and our dispatcher will be there to collect your parcel. T&C applied.

Question 5

Does a pick-up service require additional fees?

Accepted Answer

Additional surcharge of RM5 per trip (excludes 6% SST) is required for unlimited amount of pick-up parcel. Free pick-up service for J&T Express VIP members only. T&C applied.

Question 6

Is there a minimum or maximum weight requirement for pick-up service?

Accepted Answer

Single parcel dimensional weight limit:

Longest length must not more than 150cm.
Length + Width + Height must not more than 300cm.

ii) Single parcel actual weight limit is 70kg.

Question 7

What are benefits becoming a VIP member?

Accepted Answer

As a VIP member, you are entitled to do bulk ordering, massive invoice searches, convenient Electronic-Way Bill (EWB) registering, pick-up services, cheaper price rates, etc. Join our family!

Question 8

What is J&T Express delivery time frame?

Accepted Answer

J&T Express delivery time frame can be found at www.jtexpress.my > Services > Time Frame.

Question 9

How do I track my parcel from J&T Express?

Accepted Answer

You may trace and track your parcel at www.jtexpress.my > Services > Trace and Track or download our J&T Express Malaysia application in Apply Store or Google Play Store.

Question 10

How do I contact J&T Express?

Accepted Answer

You may contact us at our 24-hours hotline service at 1300-80-9000.

Question 11

How does J&T Express work?

Accepted Answer

J&T Express will attempt delivery to the delivery address stated in the shipping label. If the buyer is uncontactable, J&T Express will attempt to deliver the parcel to the buyer a few more times. If for whatever reasons, J&T Express has attempted three deliveries and still failed, J&T Express will proceed to return the parcel to seller.

Question 12

Does J&T Express provide Cash on Delivery services (COD) services?

Accepted Answer

No, we do not provide COD services, however we do have Delivery Fee On Delivery (DFOD).

Question 13

Does J&T Express provide Delivery Fee on Delivery (DFOD) services?

Accepted Answer

Yes, we do provide Delivery Fee On Delivery services with T&C applied.

DFOD – DFOD is a system where the receiver pays for the delivery fees upon parcel arrival.

Question 14

How do I ship with J&T Express?

Accepted Answer

Just simply walk into our nearest Drop Points or Collection Points closes to you. Our outlets can be found at www.jtexpress.my > Services > Branches. You can also make orders via Facebook at J&T Express – Malaysia or WeChat - JNTMalaysia

Question 15

What are the differences between Drop Points (DP) and Collection Points (CP)?

Accepted Answer

DP – Drop point is an outlet where customer drops off and collect their parcel. Drop points are located nearby business parks making it easier and convenient for everyone to visit us during rush hours.

CP – Collection point is a convenient place for customer drop off their parcel ONLY. Collection Point also serves as a convenient store for many third-party services. Collection points are mostly located nearby the housing areas making it easily accessible by foot.

Question 16

What is Smart Order?

Accepted Answer

Smart order is an e-method to place order via Facebook and WeChat.

Question 17

What is the J&T Express drop off process and where are the drop off service points?

Accepted Answer

All parcels must be handled by Drop Point or Collection Point’s admin. He/she will key in sender and receiver information in the system and print out the consignment note to paste on parcel.

There are approximately 350 Drop Points and 70 Collection Points nationwide, you may go to the nearest Drop Point to deliver your parcels, call our customer service hotline or visit our website and download J&T Express Malaysia applications to make an order and sent your shipment.
 J&T Express drop off service points and Collection Points can be found at www.jtexpress.my > Services > Branch.

Question 18

How do I claim for lost & damage parcel under J&T Express?

Accepted Answer

You may contact us at our 24-hours hotline service at 1300-80-9000 or drop us an email at support@jtexpress.my