Claim Request Form
AWB Number
Shipment Information
AWB Information
Supporting Documents
Claim Precedent
Declaration

Enter your AWB/Tracking Number and choose your type of claim to get started.

Choose your claim for:

Sender/Shipper's Details:


Receiver/Consignee’s Details:


Shipment details as below :


Purchased with J&T Insurance:? *




Here are the documents attached:
If you have multiple images to upload, you may combine all images in one PDF file. Required *







Condition Precedents of Making a Claim Request

1. The Claim Request Form shall only be completed by the Sender or the representative of the Sender who has been authorised in writing by the Sender (hereinafter referred to as “Claimant”). In the event where the Claimant is making a claim on behalf of Sender, a duly completed Authorisation Letter shall be provided to J&T Malaysia.

2. Any other parties except for the abovementioned personnel shall not complete/assist to complete the Claim Request Form. Otherwise, the Claim Request Form shall be invalidated.

3. Submission of Duly completed Claim Request Form shall be attached together with all the other documents required as mentioned above and J&T Malaysia reserve the right to obtain further documents to facilitate the investigation of the claim request. Should there be incomplete documents, the request will not be processed.

4. Duly completed Claim Request Form and all relevant documents shall be submitted within forty-eight (48) hours upon receiving the parcel. Any claim which is submitted beyond the limitation period shall be time-barred.

5. The Claimant has to prove that if it were not because of the actions of J&T Malaysia then he would not have suffered the loss or damage. J&T Malaysia reserves the right to refuse any claim if the Claimant is unable to verify or provide sufficient evidence that the loss or damage occurred under J&T Malaysia 's control.

6. The Claimant has to return the damaged (or in the event of lost item recovered later) parcel(s) upon receipt of demand from J&T Malaysia. It is understood and accepted that returning of damaged parcel(s) forms part of the claims request process.

7. The Claimant shall bear all costs and expenses in returning the damaged (or in the event of lost item recovered later) parcel(s) to J&T Malaysia and J&T Malaysia shall not be reimbursed any expenses incurred by the Claimant in connection with the claim request process.

8. The Claimant shall return the damaged (or in the event of lost item recovered later) parcel(s) or in the event where there are multiple contents, the Claimant shall only return the damaged item(s) to J&T Malaysia in the condition and/or quality received by the Claimant on delivery. J&T Malaysia would recommend Claimant to take a photo of the parcel(s) upon receipt.

9. Notwithstanding the above, the Claimant does not need to return the damaged parcel(s) under any of the below circumstances, including but not limited to, the following: -
A. Damaged parcels no longer hold any monetary values
B. Damaged parcels are considered total loss (e.g. beyond repair)

10. Non-cooperation by the Sender such as incomplete submission of documents, non-compliance of the forty-eight (48) hours deadline, non-response from Sender shall be deemed prejudicial to J&T Malaysia and J&T Malaysia reserves the rights to reject the claim request.

11. J&T Malaysia shall be the legal owner and may take any action or decide any matter in regard to the damaged (or in the event of lost item recovered later) parcel(s) in its sole and absolute discretion upon completion of the disbursement of compensation to the Claimant.

12. Upon full investigation conducted by J&T Malaysia and in the event J&T Malaysia decided there should be a compensation, the disbursement of the compensation will be transferred to Claimant’s account as stated herein within three (3) to fourteen (14) working days upon approval. Upon completion of the disbursement, J&T Malaysia shall not be party of any further negotiation/appeal/settlement/litigation process pertaining to the claim.

13. The Claimant acknowledges that in no event shall J&T Malaysia refund the shipping fee to the Claimant, regardless of whether the claim has been approved or rejected.

14. Upon full investigation conducted by J&T Malaysia and in the event J&T Malaysia decided there should be rejection of the claim request, such decision shall be final and conclusive. J&T Malaysia shall not be party of any further negotiation/appeal/settlement/litigation process pertaining to the claim.

15. The Claimant shall indemnify and hold harmless the J&T Malaysia from any and all claims, damages, fines, judgments, penalties, costs, liabilities or losses arising out of or in any way related to claim in the future. J&T Malaysia shall be absolved of all the abovementioned once a decision is made.


Declaration of Claimant:

1. I understand and agree that my claim request is subject to the terms and conditions of J&T Express (Malaysia) Sdn. Bhd. (hereinafter referred to as “J&T Malaysia”) and Conditions Precedents as abovementioned.

2. I understand that submission of this form is without prejudice to the terms and conditions of J&T Malaysia and any breach of condition(s) the Claimant may have committed should not be regarded as a waiver by J&T Malaysia. I also understand that the acceptance of this form shall NOT be treated as an admission of liability on the part of J&T Malaysia, at any time, for any purpose.

3. I shall fully comply with any requirement imposed by J&T Malaysia and shall cooperate fully with J&T Malaysia in connection with any steps or actions required to be taken under the claim request process. Should there be any action(s) from my end that would prejudice the position of J&T Malaysia and/or the investigation of the claim, I accept that my claim request shall be rejected.

4. I accept that the compensation amount shall be determined by J&T Malaysia and J&T Malaysia shall have its right to evaluate the compensation amount based on the parcel(s) market value as well as taking into consideration including, but not limited to, terms of usage (wear and tear), quality prior to claim notification, and/or depreciation of value attached. J&T Malaysia shall exercise its sole and absolute discretion to determine the percentage of deduction in the final compensation amount (if applicable).

5. I accept any decision that is made by J&T Malaysia shall be final and binding on the parties. In the event J&T Malaysia decided there should be a compensation and after completion of disbursement of compensation, I understood that the rights which I have transferred to J&T Malaysia include the right to possess, sell, dispose or distribute in any manner whatsoever in connection to the parcel and to use it in any manner which J&T Malaysia shall in its absolute discretion deem fit.

6. I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform J&T Malaysia of any changes therein, immediately. In case any of the above information is found to be false/untrue/misleading/misrepresenting, J&T Malaysia shall exercise its right to forfeit any compensation requested.

7. I also confirm that I did not intentionally withhold any information or fact which may result in or give rise to J&T Malaysia hereunder contravening or being in breach of any applicable laws or regulations of any governmental authority.

8. I hereby declare that any of my personal information collected or held by J&T Malaysia herein is provided with my consent for it to be used, processed and disclosed to individuals or organizations related to or associated with J&T Malaysia (in and outside of Malaysia) including inter-departments within J&T Malaysia or any selected third party service providers such as any service provider appointed by any corporate entities or governmental and judicial bodies or regulators to whom J&T Malaysia is obliged to disclose under the requirement of any law relating to J&T Malaysia or any of its affiliates or partners.

I agree to the compensation limit that has been outlined in the terms and conditions of J&T Malaysia. I understand and agree that neither the compensation nor the execution of the claim request form by J&T Malaysia will constitute or be construed as an admission of any wrongdoing or liability on the part of J&T Malaysia. I agree and accept the compensation amount to be transferred to the bank account as per following details :

Declared and Acknowledged by :