• Assists in hardware & software setup, installation, upgrade & maintenance.
  • Perform routine system check on server, network, firewall & backups. 
  • Trouble shooting On site support knowledge in franchise/outlet support system is add advantage. 


  • Candidate must possess at least a certificate / Diploma in Computer Science / Information or equivalent.
  • At least 1 year working experience in related field.
  • Required languages: Bahasa Malaysia, English and Mandarin as this role requires to deal with Mandarin speaking client/stakeholders.
  • Applicant must possess with own transport & willing to travel around Sabah. Able to work independently with minimum supervision and meet deadlines.

  • Work closely with internal team and user to gather, analyze and define current business processes as well as their requirements.
  • Gather user requirements and prepare the business requirements document (BRD) and business process.
  • Supporting the Project Manager in delivering the project plan on-time.
  • Provide on-going application support and be involved in various stages of the Software Development Life Cycle (SDLC).
  • Conduct User Acceptance Testing (UAT).
  • Conduct user requirement analysis for the development and for enhancements to existing systems.
  • Plan and coordinate end-user training for any system implementations or enhancements.
  • Liaise closely with IT Development team in project implementation, application testing, supporting on new releases patches and product feedback.
  • Record and track project, issues and resolution and prepared progress & status report in timely manner
  • Any ad-hoc tasks assigned by immediate superior from time to time.


  • Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma in Accounting and Finance or any equivalent is required
  • 3 year working experience in related field will be an added advantage this position, fresh graduate are welcome to apply for Junior IT Business Analyst role.
  • Good Microsoft Excel skills
  • Logical thinking, sensitive to numbers
  • Must be highly motivated, result oriented, consistently accurate, committed to work and team