Customer Satisfaction Survey

J&T Express is conducting a survey to collect data pertaining to experience and consumer satisfaction towards service rendered by courier service providers.



Job Description:

  • Ensure IT infrastructure are in good order (network, server, workstation).
  • Support & Troubleshoot and identify solutions on day to day operational issues.
  • Ensure system and network are protected against any threat.
  • Technical support for company website and system.
  • Hardware & software installation and configuration.
  • To setup, configure and support Windows Server & Microsoft Software.
  • To setup, configure and support Active Directory, File Server permission, backup server with external tape storage backup.
  • Research and update the management on the latest technology and applications.
  • Any other tasks assigned to you from time to time.


  • Minimum a Bachelor's Degree/Diploma in Computer Science/ IT, IT Professional Certification & relevant studies.
  • Minimum 3-5 years of experience in networking, infrastructure etc.
  • Required language(s): Bahasa Malaysia, English, Mandarin as you are required to process Mandarin language documents.
  • Able to outstation.
  • Has experience in cisco switches, wireless access point, Fortigate firewall, hyper V, Linux, AWS.
  • Able to work with a Teams, Good communication skill.
  • Experience in CCTV is a plus.


  • Assists in hardware & software setup, installation, upgrade & maintenance.
  • Perform routine system check on server, network, firewall & backups. 
  • Trouble shooting On site support knowledge in franchise/outlet support system is add advantage. 


  • Candidate must possess at least a certificate / Diploma in Computer Science / Information or equivalent.
  • At least 1 year working experience in related field.
  • Required languages: Bahasa Malaysia, English and Mandarin as this role requires to deal with Mandarin speaking client/stakeholders.
  • Applicant must possess with own transport & willing to travel around Sabah. Able to work independently with minimum supervision and meet deadlines.