Career

Job Descriptions: -

• Liaises with customers, related department or management queries, regarding requested claims.
• Responsible for daily assigned task in respect of Claims & Arbitration in timely manner and within the Company’s claims manual and related policies and guidelines.
• Perform verification & investigation checks on claims following company’s standard policies and operation procedures.
• Process claims and complete within timeline given (TAT).
• Responsible to handle complaints and provide appropriate solutions/alternative within stipulated time given for resolution.
• Forward appropriate claims /arbitration to finance department for payment/fine processes.
• Maintain confidential claims information including correspondence with sensitive information in all platforms.
• Managed all types of correspondence preparing, reviewing, respond and sending memos, letters, emails, reports, applications, and forms related to claims.
• Any ad-hoc task which is required by the management.

Job Requirements: -

• Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any fields.
• At least 1 year(s) of working experience in claim process & Customer Service is required for this position.
• Preferably Senior Executives specializing in Customer Service or equivalent.
• Must have knowledge in insurance matter related to claim.
• Required language(s): English, Mandarin, and Bahasa Malaysia.
• Outstanding communication skills, both verbal and written.
• Excellent in problem solving skills.
• Excellent computer proficiency (MS Office – Word, Excel and PowerPoint).
• Able to work independently.
• Able to start immediately will be an advantage.

Job Descriptions: -

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Deliver excellent customer service and handle incoming customer calls regarding company service questions and general concerns.
• Resolve customer’s enquiries effectively and efficiently to meet customer’s expectation.
• Ensure customer satisfaction and provide professional customer support.
• Handling Company CRM Systems.
• Any ad-hoc task which is required by the management.

Job Requirements: -

• Candidate must possess at least SPM/ Diploma/ Degree in any field.
• Professional communication both written and verbal.
• Required language: Bahasa Malaysia and English.
• Required skill: Microsoft Office.
• Excellent problem-solving techniques.
• Must be willing to work during weekends & public holiday.
• Able to work under pressure with minimal supervision.
• Fresh graduates are welcome to apply.

• Responsible to communicate with existing customers through telephone or chat tools, and provide after-sales related information consultation. (B2B)
• Assist customers solve their demands and enquiries related to business processes.
• Responsible to handle customer complaints and customer feedbacks, promptly convey customer complaints to relevant personnel and carry out follow-up order processing results (customer complaint handling form).
• Assist customers to complete orders, material inquiry and return service processing.
• Responsible for customer's consultation on products, orders, logistics, etc.
• Accurately record customer questions and complaints, provide the first respond immediately, and maintain good communication and contact with various departments to increase customers' good impression of the company.
• Responsible liaise with seller, respond to seller e-mails and contact with seller regarding on seller’s goods.
• Responsible to respond and pick up forwarder calling regarding on incoming lorry and trucks.
• Follow up with problematic and return parcels, update parcel status in system.
• Any ad-hoc task required by the manager.

Job Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required skill(s): communication skill, problem solving, able to cope with stress, critical thinking, MS Office.
• Must have relevant experience.
• Own transport.
• Applicants must be willing to work in Ampang.