Customer Satisfaction Survey
J&T Express is conducting a survey to collect data pertaining to experience and consumer satisfaction towards service rendered by courier service providers.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Deliver excellent customer service and handle incoming customer calls regarding company service questions and general concerns.
• Resolve customer’s enquiries effectively and efficiently to meet customer’s expectation.
• Ensure customer satisfaction and provide professional customer support.
• Responsible for process inspection to ensure quality and safety are delivered.
• Handling all in-coming inquiries from phone calls, Facebook Messenger, LiveChat & Whatsapp.
• Handling Company CRM Systems.
• Any ad-hoc task which is required by the management.
• Applicants must be willing to work in Hilltop, Lintas.
• Professional communication both written and verbal.
• Preferred known language: English, Bahasa Malaysia, Mandarin
• Required skill: Microsoft Office Applications. (Microsoft Excel, Word, PowerPoint)
• Excellent problem-solving techniques.
• Willing to work during weekends & public holiday.
• Able to work under pressure with minimal supervision.